and get up to a 20% off
Future bookings made with the pay at hotel rate, will be protected without any penalty in case of date changes or cancellations.
Grand Sunset Princess
Riviera Maya like never before: discover the renovated Grand Sunset Princess
Welcome to the Grand Sunset Princess Hotel, your 5-star all-inclusive hotel in the Riviera Maya. Whether you’re looking for a romantic getaway with your partner, or are travelling with friends, our recently renovated resort is the perfect pick for that dream holiday in the Mexican Caribbean.
Enjoy a privileged location right on the beach, just minutes from the vibrant centre of Playa del Carmen. Our hotel in the Riviera Maya is just 65 km from Cancun and an hour from the airport, making it the perfect starting point for exploring the region.
Let yourself be tempted by our 674 elegant, renovated rooms, including the exclusive Deluxe Junior Suite Swimout, which offers direct access to the pool.
And for those luxury lovers among you, our Platinum Services have been designed to elevate your Riviera Maya experience to the next level, with Platinum suites (some with access to a private pool), unique services, and exclusive areas especially designed for maximum tranquillity.
The Grand Sunset Princess boasts a total of 12 spectacular swimming pools as well as a fun water park. What’s more, our culinary offerings are sure to win you over, with a choice of 10 restaurants that includes 4 international buffets and 6 à la carte options (Italian, Mexican, grill, and other specialities). And for sports fans, our 24-hour sports bar is always available to watch your favourite game.
Your holiday in Playa del Carmen is sure to be packed with activities, as we offer a fully equipped gym as well as tennis, pickleball and paddle tennis courts and a wide range of water sports. And when evening falls, our Areito Disco Bar is the perfect place for dancing and sipping tropical cocktails until dawn.
Our renovated Hotel Grand Sunset Princess offers everything required for an unforgettable holiday on the Riviera Maya.
Your room in Playa del Carmen
Deluxe Junior Suite
Small great pleasures within your reach with our Junior Suites at the Grand Sunset Princess Hotel
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Full bathroom with bath
- Balcony / terrace
Deluxe Junior Suite Swimout
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Full bathroom with bathtub
- Free WiFi connection
- Direct access to the pool from the room.
Platinum Suite
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Hot tub on terrace
- Platinum Services
Platinum Suite Plunge Pool
Enjoy a truly unique experience in one of our most exclusive rooms, which includes its own private pool.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi Connection
- Private pool
- Platinum Services
Laguna Villa Suite
For the most romantic, our Laguna Villa Suites are perfect
- 1 King bed
- Private garden
- Private Caribbean shower (outdoors)
- Platinum Services
Master Suite
Let yourself be seduced by the ultimate luxury, where spacious spaces and a terrace with a hot tub will provide you with absolute enjoyment.
- 1 King bed or 2 double
- Premium WiFi connection
- Whirlpool bath on the terrace
- Platinum Services
Explore the hotel and find the perfect room for you.
Discover the resort virtually, visualize the location of the rooms, facilities, and much more. After confirming the reservation, you will have the option to choose the exact number of the room in the reserved category, with an additional charge.
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Frequently Asked Questions
Does the Hotel Grand Sunset Princess have internet Wifi connection?
Hotel Grand Sunset Princess provides a free basic Wi-Fi connection for all guests. The signal is best in the lobbies and rooms.
Is the Hotel Grand Sunset Princess accessible for people with reduced mobility?
Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.
Is smoking allowed in the hotel?
Applying the General Law for Tobacco Control and its Regulations from Mexican authorities, it is not allowed to smoke or consume any tobacco/nicotine products anywhere in the hotel, neither indoors nor outdoors, except for the designated areas.
Do you provide transfers from the airport to Hotel Grand Sunset Princess? How much does the taxi cost?
We do not offer that direct service internally. You can book a transfer by contacting the following transfer service: https://princess.nexustours.com/pcs-riviera-cancun.
The taxi from the airport costs $1200 pesos and can transfer 1 to 4 people.
Is Hotel Grand Sunset Princess near Playa del Carmen? Are there buses nearby to go to Quinta Avenida?
Playa del Carmen is 15 minutes away. We provide transfers to the centre of Playa del Carmen. Several buses leave every day from the Grand Sunset Princess lobby. The departure hours are: 9:00, 12:00 and 16:00. The ride costs $85 pesos per person and trip.
How far is Hotel Grand Sunset Princess from the beach?
The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.
What parking options are available at Hotel Sunset Princess?
Hotel Sunset Princess has a free car park for guests staying at the hotel.
Does Hotel Grand Sunset Princess provide food and drink options for guests with food intolerances?
Yes, if you require a special diet please send an email with your booking information and a description of your needs to rrpp.concierge.riviera@princess-hotels.com . Our Concierge team will write a letter to the Food and Drinks department with the relevant information. It is also important to mention it to our reception team upon arrival.
Are all restaurants included in Hotel Grand Sunset Princess? How can I make a dinner reservation at the restaurants? Can I make a reservation ahead of my stay?
All restaurants are included, except the Chill Out Beach. You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.
What is the dress code in the à la carte restaurants of Hotel Grand Sunset Princess?
Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual.
Are there any 24-hour bars and restaurants at Hotel Grand Sunset Princess?
Yes, the Sports Bar, next to the Grand Sunset Princess lobby. It is included for all guests.
Do the rooms in Hotel Grand Sunset Princess include a safe deposit box?
Yes, all rooms at the Hotel Grand Sunset Princess have a safe deposit box.
Where can I send special requests for my room at Hotel Grand Sunset Princess?
Send your booking information and requests to jrecepcion.riviera@princess-hotels.com or through Grand Sunset social media. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability.
Which water sports are included in Hotel Grand Sunset Princess? Where can I find the list of activities?
We do not have water sports included. You can book these activities at the water activities centre on the hotel’s beach.
Does Hotel Grand Sunset Princess have a Spa? How can I book a massage?
Hotel Grand Sunset Princess has a Spa. Please send an email to spa.riviera@princess-hotels.com. They will provide you with all the information you need and help you book a session. You can book before or during your stay.
Can I buy a day pass to Hotel Grand Sunset Princess? How much does it cost and what are the opening hours?
Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to jrecepcion.riviera@princess-hotels.com . It costs $2000 pesos per adult and $1000 per child. Subject to change.
Is the Grand Sunset Princess undergoing renovation or construction?
The Grand Sunset Princess hotel has reopened its doors following a renovation process.
Now you can enjoy updated spaces, new areas, and the same exceptional service that sets us apart.
What are the check-in and check-out time at the Grand Sunset Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
How much is the security deposit at the Grand Sunset Princess?
No security deposit is required.
What is the access system for Platinum areas, such as suites or exclusive areas, at the Grand Sunset Princess?
When you book a Platinum room you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.
Up to what point can I cancel a booking without penalty at the Grand Sunset Princess?
If you booked through our official Princess Hotels website:
- ‘Pay now’ rate: non-refundable.
- ‘Pay at hotel’ rate: free of charge up to 2 days before arrival.
If your booking was made with a travel agency, we suggest you contact them directly to arrange any changes.
What activities do you offer for children and teenagers at the Grand Sunset Princess?
We offer activities for all ages, including tennis lessons, beach volleyball, foam parties for children, face painting, crafts, mini disco… Click here to see the updated programme.
What is the contact number for the Grand Sunset Princess?
You may contact the hotel on (+52) 984 877 35 00 or by emailing rrpp.concierge.riviera@princess-hotels.com for updated information or to resolve any questions related to your stay.
How can I make a reservation at a Grand Sunset Princess themed restaurant?
You can book your preferred restaurant using the web app once you are at the hotel.
Can I change my booking at the Grand Sunset Princess if the number of people in my party increases or decreases?
Yes, just send an email to: reservas@princess-hotels.com once you are at the hotel.
What information do I need to request an invoice or receipt at the Grand Sunset Princess?
Requests for invoices or receipts are handled directly at the hotel during your stay.
What is the procedure for confirming or changing a booking I have already made at the Grand Sunset Princess?
To confirm your booking you should contact the hotel directly. To make changes to your booking, please email us at reservas@princess-hotels.com
Can I book by phone for the Grand Sunset Princess, instead of using the app?
Yes, you can also book by telephone through our Call Centre. To find the contact number, visit the “Contact” section on our website.
Can I check in online for the Grand Sunset Princess?
Yes, it is possible to pre-check-in online. In addition, guests who book through our website receive an email giving them the option to check in online.
What information do I need to provide to verify my booking or upgrade at the Grand Sunset Princess?
To verify your booking or request an upgrade you must provide the name of the hotel and the reservation code. If you made the reservation through our website, please contact reservas@princess-hotels.com, otherwise, contact the hotel directly.
What is the minimum age for check-in at the Grand Sunset Princess?
The minimum age for check-in at the Grand Sunset Princess is 18 years old. At least one adult must be registered for the room.
Where minors are concerned, children under 3 years old are welcome free of charge provided they share the existing bed with their parents or guardians; children over 3 years old will be charged the applicable rate and receive their own All-Inclusive bracelet.
At the Grand Sunset Princess, how can I make a payment or confirm a reservation without a credit card, or if I encounter problems with online payment?
For issues of this nature please contact us at reservas@princess-hotels.com
What is the difference between the Sunset and Riviera areas, and do these hotels share facilities?
The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex that are located opposite each other and designed as architectural mirror images. This means that, visually and structurally, both hotels are very similar in layout, style, and services.
Both hotels share facilities, restaurants, bars, swimming pools, common areas, and activities, so guests can enjoy all the amenities of both, regardless of which area they are staying in. The principal differences relate to room location and category.
For example: If you book a Platinum Suite or a room in the Family Club, exclusive access to some areas and services may vary, depending on the room category and area.
On a general level the experience in both hotels is equally comprehensive and of the same high quality.
In short, whether you stay at the Sunset or the Riviera, you’ll have access to the same level of services and will be free to enjoy all the facilities of both hotels. The choice is more a question of room preference or proximity to certain areas.
At the Grand Sunset Princess, how many people can stay in the rooms, and what is the policy for minors?
Room capacity varies according to room type, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).
Family suites can accommodate up to 5 people.
You can check the specific occupancy for each room type here.
Regarding our policy for minors, children aged 3 to 12 are considered minors for he purposes of occupancy. Some categories, such as Swim Out rooms, are only for guests over the age of 13.
