Your room in Playa del Carmen
Deluxe Junior Suite
Small great pleasures within your reach with our Junior Suites at the Grand Sunset Princess Hotel
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Full bathroom with bath
- Balcony / terrace
Deluxe Junior Suite Swimout
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Full bathroom with bathtub
- Free WiFi connection
- Direct access to the pool from the room.
Platinum Suite
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Hot tub on terrace
- Platinum Services
Platinum Suite Plunge Pool
Enjoy a truly unique experience in one of our most exclusive rooms, which includes its own private pool.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi Connection
- Private pool
- Platinum Services
Laguna Villa Suite
For the most romantic, our Laguna Villa Suites are perfect
- 1 King bed
- Private garden
- Private Caribbean shower (outdoors)
- Platinum Services
Master Suite
Let yourself be seduced by the ultimate luxury, where spacious spaces and a terrace with a hot tub will provide you with absolute enjoyment.
- 1 King bed or 2 double
- Premium WiFi connection
- Whirlpool bath on the terrace
- Platinum Services
Future bookings made with the pay at hotel rate, will be protected without any penalty in case of date changes or cancellations.
Grand Sunset Princess
Riviera Maya like never before: discover the renovated Grand Sunset Princess
Welcome to the Grand Sunset Princess Hotel, your 5-star all-inclusive hotel in the Riviera Maya. Whether you’re looking for a romantic getaway with your partner, or are travelling with friends, our recently renovated resort is the perfect pick for that dream holiday in the Mexican Caribbean.
Enjoy a privileged location right on the beach, just minutes from the vibrant centre of Playa del Carmen. Our hotel in the Riviera Maya is just 65 km from Cancun and an hour from the airport, making it the perfect starting point for exploring the region.
Let yourself be tempted by our 650 elegant, renovated rooms, including the exclusive Deluxe Junior Suite Swimout, which offers direct access to the pool.
And for those luxury lovers among you, our Platinum Services have been designed to elevate your Riviera Maya experience to the next level, with Platinum suites (some with access to a private pool), unique services, and exclusive areas especially designed for maximum tranquillity.
The Grand Sunset Princess invites you to enjoy eight spectacular swimming pools as well as a fun water park, perfect for cooling off, relaxing and spending unforgettable moments with your family.
Its gastronomic offering is another of its great attractions: you can enjoy an international buffet, an exclusive breakfast buffet and eight à la carte restaurants, offering specialities such as dairy products, Italian cuisine and many more options that will make every meal a different experience. And if you’re a sports fan, the 24-hour Sports Bar awaits you with the best atmosphere to enjoy all the matches, at any time of the day or night. Here, the fun never stops.
Your holiday in Playa del Carmen is sure to be packed with activities, as we offer a fully equipped gym as well as tennis, pickleball and paddle tennis courts and a wide range of water sports. And when evening falls, the magic continues in our theatre, where energetic shows and performances await you. Get ready to dance, sing, laugh and experience unforgettable nights while enjoying each performance to the fullest.
Our renovated Hotel Grand Sunset Princess offers everything required for an unforgettable holiday on the Riviera Maya.
Explore the hotel and find the perfect room for you
Discover the resort virtually, visualize the location of the rooms, facilities, and much more. After confirming the reservation, you will have the option to choose the exact room number in the reserved category, with an extra charge applied.
Recommended offers
Book early for winter
Bookings until 30/11/2026
Stays from 01/09/2026 to 30/04/2027
Christmas Caribbean Offer
Bookings until 07/01/2027
Stays from 01/12/2026 to 30/04/2027
Discover
Frequently asked questions
Does the Grand Sunset Princess offer discounts or codes for agents?
Please contact reservas@princess-hotels.com.
Does the Grand Sunset Princess Hotel offer group discounts?
The hotel does not offer fixed group discounts, but it does provide special benefits and terms that vary depending on the size and type of group, particularly for bookings of a certain number of rooms or more.
To receive a personalised proposal tailored to your needs, we recommend contacting the Groups and Weddings department directly at gtebodas-grupos.riviera@princess-hotels.com; they will be happy to help you organise your stay.
What are the advantages of booking directly with the Grand Sunset Princess Hotel rather than through a travel agency?
Booking directly with the hotel can offer additional benefits such as exclusive promotions, greater flexibility regarding changes or special requests, and more personalised service before and during your stay. What’s more, by signing up to the MyPrincess Club, customers can enjoy discounts of up to an additional 20% and exclusive benefits on their bookings.
On the other hand, online travel agencies such as Expedia can offer package deals, price comparisons and quick booking options, although the additional benefits or terms and conditions may vary depending on the platform.
In all cases, we recommend reviewing the terms and conditions of each option to choose the one that best suits your needs.
Can I book by phone instead of using the website for the Grand Sunset Princess Hotel?
Yes, you can also book by phone via our Call Centre. To find the contact number, please go to the “Contact” section on our website.
How can I check room availability for specific features such as swim-out rooms or sea views at the Grand Sunset Princess Hotel?
You can check the availability of rooms with specific features, such as swim-out access, directly via the search tool on our website.
What information do I need to provide to check my booking or upgrade my room at the Grand Sunset Princess Hotel?
To check your booking or request an upgrade, you will need to provide the hotel name and booking reference. If you made your booking via our website, please contact reservas@princess-hotels.com; otherwise, please contact the hotel directly.
Can I pay in advance at the Grand Sunset Princess Hotel?
To pay in advance, you must select the “Pay now” (non-refundable) rate when making your booking.
What payment methods does the Grand Sunset Princess Hotel accept? (cards, payments at the hotel, etc.)
We currently accept payments by card (Visa, MasterCard and American Express) and in cash upon arrival. The hotel accepts payments in Mexican pesos. If paying in US dollars, the relevant currency conversion will apply.
For further information on payment methods, please contact the hotel directly or email reservas@princess-hotels.com
How can I make a payment or confirm a booking without a credit card, or if I’m having problems with online payment for the Grand Sunset Princess Hotel?
For enquiries of this nature, please email us at reservas@princess-hotels.com.
Are there any additional costs or charges (such as environmental taxes or council charges) for the Grand Sunset Princess Hotel?
These are the daily rates:
- 1st guest: MX$ 35.19 per night.
- 2nd guest: MX$ 23.46 per night.
- 3rd guest: MX$ 17.60 MXN per night
- 4th guest: MX$ 11.73 per night.
Example: A room occupied by two people will cost a total of MX$ 58.65 per night.
This amount is set by the local authorities and is subject to change in accordance with current regulations.
What is the procedure for confirming or amending a booking already made at the Grand Sunset Princess Hotel?
You can amend a booking provided it was made via the Princess official website.
To cancel or change the dates of your booking, you can do so via the confirmation email, by clicking on “Manage booking”, or via “View a booking” at the bottom of the website.
Changing the dates is only possible for bookings made under the ‘pay at the hotel’ rate and is subject to availability, and may result in a change in price.
For other changes, please contact reservas@princess-hotels.com
How can I obtain or have the PIN resent so that I can view my booking at the Grand Sunset Princess Hotel?
You can find your booking PIN in your booking confirmation email.
Until when can I cancel my booking at the Grand Sunset Princess Hotel without incurring a cancellation fee?
If you booked via our official Princess Hotels website:
- “Pay now”: non-refundable.
- “Pay at the hotel”: free cancellation up to 2 days before arrival.
If you booked through a travel agency, we suggest you contact them directly to arrange any changes.
Can I add an extra guest to my booking at the Grand Sunset Princess Hotel?
If you made your booking via our website, you can request a change by sending an email to reservas@princess-hotels.com . If your booking was made through a travel agency, we recommend that you contact them directly to make the necessary changes.
At the Grand Sunset Princess Hotel, from what age do children have to pay the adult rate?
From the age of 13.
Can I book adjoining rooms or make specific requests (such as rooms next to each other or with a sea view) at the Grand Sunset Princess Hotel?
Yes, once you have completed your booking, you can use the Choose Your Room service (for a fee) to select a room that suits your requirements in terms of views, location and even the type of beds.
How can I book several rooms at the Grand Sunset Princess Hotel if the limit is three per booking?
You will need to make several bookings. If you want to ensure that all the rooms are close together, we recommend using the ‘Choose your room’ service.
How many people can stay in the rooms, and what is the policy regarding minors at the Grand Sunset Princess Hotel?
Capacity varies depending on the room type, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).
The family suites can accommodate up to 5 people.
You can check the specific occupancy for each room type here.
With regard to the policy on minors, children aged 3 to 12 are considered minors for occupancy purposes. Certain categories, such as Swim Out, are for guests aged 13 and over only.
What is the minimum age for children to book a room with pool access at the Grand Sunset Princess Hotel? Can the balcony door be locked from the outside?
For safety reasons, guests must be aged 13 or over. However, in the Princess Family Club Riviera section, we have rooms equipped with safety features suitable for children of all ages. The door can only be locked from the inside.
Where can I send special requests for my room at Hotel Grand Sunset Princess?
Please send your booking details and enquiry to jrecepcion.riviera@princess-hotels.com
or via Grand Sunset’s social media channels. We will do our utmost to ensure you have the best possible holiday. Enquiries are subject to availability.
What is the minimum age for check-in at the Grand Sunset Princess Hotel?
The minimum age for check-in at the Grand Sunset Princess Hotel is 18 years. At least one adult must be registered for the room.
As for children, those aged up to 2 years can stay at no extra cost, provided they share their parents’ or guardians’ bed. From the age of 3, children must pay for their stay and receive their own wristband, as part of the hotel’s all-inclusive scheme.
How can I get a copy of my bill from the Grand Sunset Princess Hotel?
You can request a copy of your bill directly at the hotel reception. If you are no longer staying at the hotel, please email reservas@princess-hotels.com
Is it possible to check in online for the Grand Sunset Princess Hotel?
You can check in online via our website by following this link or by clicking on “Online check-in” in the top menu bar.
What accommodation options are available for large groups at the Grand Sunset Princess Hotel?
For enquiries regarding large groups, please contact the Groups and Weddings department directly at the following email address: gtebodas-grupos.riviera@princess-hotels.com.
Our team will be delighted to provide you with personalised assistance and the best accommodation options for your stay.
If my booking is changed from the Grand Riviera Princess Hotel to the Grand Sunset Princess Hotel, will the room category remain the same?
Yes, you will retain the same room category, as well as all the services included in your original booking.
Is the Grand Sunset Princess Hotel currently being refurbished or under construction?
The Grand Sunset Princess Hotel has now reopened its doors following a refurbishment.
You can now enjoy our refurbished spaces, new areas and the same exceptional service we’re known for.
What is the contact number for the Grand Sunset Princess Hotel?
You can contact the hotel by calling (+52) 984 877 35 00 or by emailing rrpp.concierge.riviera@princess-hotels.com to obtain the latest information or to clarify any queries regarding your stay.
What are the check-in and check-out times at the Grand Sunset Princess Hotel?
Check-in is from 3.00 pm and check-out must be by 12.00 noon.
What happens if I arrive after check-in time at the Grand Sunset Princess Hotel?
Check-in is from 3 pm. If you are arriving very late, please let the hotel know in advance.
What is the difference between the Grand Riviera Princess Hotel and the Grand Sunset Princess Hotel? Do they share facilities?
The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex, situated opposite one another and designed as an architectural mirror image. This means that, both visually and structurally, the two hotels are very similar in terms of layout, style and facilities.
Both share facilities, restaurants, bars, swimming pools, communal areas and activities, so guests can enjoy all the resort’s amenities regardless of which area they are staying in. The main difference lies in the location of the room and the type of room category booked.
What are the differences between the room categories at the Grand Sunset Princess Hotel, and what benefits do they offer?
Junior Suite vs. Deluxe Junior Suite
Both are all-inclusive, with access to restaurants, bars and the water park. The Deluxe Junior Suite includes a bath; the Junior Suite does not.
Deluxe Junior Suite vs. Swim Out
The Swim Out offers direct access to the pool; in terms of amenities, both are the same.
Swim Out vs. Platinum Suites and Villas
The Platinum Suites and Villas stand out for their exclusive services, prime location and access to private areas.
Laguna Villas and Platinum Suites
These include additional benefits such as a concierge service and private reception, 24-hour room service, an exclusive swimming pool and buffet, amongst others.
Master Suite
One of the most comprehensive options: spacious, with separate areas and a terrace featuring a hot tub. Includes Platinum benefits and access to exclusive services.
What type of plug sockets are there in the rooms at the Grand Sunset Princess Hotel?
The rooms are equipped with US- and Mexican-style sockets, as well as USB and USB-C ports for charging electronic devices.
Are there safes in the rooms at the Grand Sunset Princess Hotel?
Yes, all rooms at the Grand Sunset Princess Hotel are equipped with a safe.
Is the Grand Sunset Princess Hotel accessible for people with disabilities?
Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend that you call in advance or contact our team at concierge.riviera@princess-hotels.com.
What is the difference between the room categories at the Grand Sunset Princess Hotel?
The rooms at the Grand Sunset Princess vary in size, location, amenities and level of exclusivity. There are options to suit all tastes: from the Junior and Deluxe Junior Suites, ideal for families, to the Platinum and Laguna Villas, designed for those seeking an extra touch of luxury, privacy and personalised service. You will also find categories with direct pool access and suites with exclusive Platinum benefits.
Find out all the details in the Rooms section of our website.
How far is the beach from the Grand Sunset Princess Hotel?
The beach is about 900 metres from the lobby. The furthest building is approximately 800 metres away.
Is smoking permitted at the Grand Sunset Princess Hotel?
In accordance with the General Law on Tobacco Control and its Regulations, as enforced by the Mexican authorities, smoking or the use of any tobacco or nicotine products is not permitted anywhere in the hotel, including both indoor and outdoor areas, except in the designated areas.
Is smoking allowed at Platinum at Grand Sunset Princess?
In accordance with the General Law on Tobacco Control and its Regulations, as enforced by the Mexican authorities, smoking or the use of any tobacco or nicotine products is not permitted anywhere in the hotel, including both indoor and outdoor areas, except in the designated areas.
Does the Grand Sunset Princess Hotel allow pets?
At present, we do not have a pet-friendly policy, so we are unable to accommodate pets on our premises.
Is it possible to place orders at the Grand Sunset Princess Hotel?
Yes, we do accept orders, provided that the customer comes to the resort’s main entrance to collect them.
What are the benefits and services of staying at Platinum at Grand Sunset Princess?
Private check-in with a welcome drink.
Early check-in and late check-out (subject to availability).
Room Service.
Exclusive access to the Platinum Lounge and concierge service.
Private pool and beach with waiter service. Premium drinks included in Platinum areas.
Use of bathrobes and slippers during your stay.
Priority booking for dinner.
Exclusive discount on green fees at the external golf course (subject to availability).
Exclusive gift: 1 Princess beach bag.
Special event: Black and White. (Temporarily suspended).
What is the access system for Platinum areas, such as suites or exclusive areas, at the Grand Sunset Princess?
When you book a Platinum-category room, you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.
Where are the Platinum at Grand Sunset Princess rooms located within the resort? Are they close to the beach?
The Platinum rooms are located 50 metres from the beach. They are arranged symmetrically in each hotel: the Grand Sunset Princess and the Grand Sunset Princess. You will easily find them in their respective lobbies and exclusive pool areas.
Is there a minimum stay for guests at Platinum at Grand Sunset Princess?
There is no minimum stay from Sunday to Thursday, but on Fridays, Saturdays and public holidays the minimum stay is 3 nights (subject to change).
Do you offer transport from the airport to Platinum at Grand Sunset Princess? How much does a taxi cost?
A taxi from the airport costs around 1,200 pesos for 1 to 4 people.
Is Platinum at Grand Sunset Princess accessible to people with disabilities?
Yes, the hotel has disabled access and facilities for guests with mobility issues. We recommend that you call in advance and check with reception regarding the adapted services and facilities.
We do not have accessible rooms in this section.
Can I stay at Platinum at Grand Sunset Princess with my children?
Yes, the Platinum area at Grand Sunset Princess is family-friendly and welcomes children. Its rooms can accommodate up to four people: three adults and one child, or two adults and two children.
Does the Platinum at Grand Sunset Princess have rooms with sea views?
That’s right, within the Platinum category we have rooms with sea views, available only in a specific section and subject to availability.
How do I get to the Platinum at Grand Sunset Princess lobby at the entrance?
Every 15 minutes, a shuttle service is available to take you to the lobby and other locations within the hotel.
Does Platinum at Grand Sunset Princess offer food and drink options for guests with food intolerances?
Yes, we offer tailored solutions. Please email rrpp.concierge.riviera@princess-hotels.com with details of your requirements and your travel arrangements. We will liaise with the Food and Beverage department on your behalf.
Are all restaurants included in the Platinum package at Grand Sunset Princess? How can I book a table for dinner?
All restaurants are included, except for the Chill Out Restaurant. You can make your reservations at the hotel via the
All restaurants are included, except for the Chill Out Restaurant. You can make your reservations at the hotel via the web app, on your mobile, or on arrival in the main lobby.
What is the dress code for à la carte restaurants at Platinum at Grand Sunset Princess?
You can view the dress code for each restaurant via the following link.
Does Platinum at Grand Sunset Princess offer Wi-Fi?
At Platinum at Grand Sunset Princess, basic Wi-Fi is available free of charge. The strongest signal is available in the lobbies and guest rooms.
Are there sun loungers available on the beach for Platinum guests at Grand Sunset Princess?
As a Platinum guest, you’ll enjoy exclusive access to the beach area, complete with sun loungers and waiter service.
Is there an ATM at Platinum at Grand Sunset Princess? Can I exchange money there? What currencies do they exchange?
Yes, there are cash machines next to the reception desk in each lobby. You can exchange money at reception: Canadian dollars, US dollars, euros and pounds sterling.
Does the Platinum at Grand Sunset Princess have a spa? How can I book a massage?
The resort has a spa. Please email spa.riviera@princess-hotels.com . They will send you all the information and help you with bookings. You can book before and during your stay.
Are there safes in the rooms at Platinum at Grand Sunset Princess?
Yes, all rooms have a safe.
Do you offer transport from the airport to the Grand Sunset Princess Hotel? How much does a taxi cost?
We do not offer this service directly as part of our package. You can book it via the external transfer service https://princess.nexustours.com/en/pcs-cancun-riviera-maya . A taxi from the airport costs 1,200 pesos for 1 to 4 people.
How can I book excursions or activities at the Grand Sunset Princess Hotel?
At the Grand Sunset Princess, you’ll find tour agency desks located near the lobby and in the pool area, where you can book activities and tours to discover the best attractions of the Riviera Maya.
Is the Grand Sunset Princess Hotel near Playa del Carmen? Is there a bus service to Fifth Avenue?
Playa del Carmen is 15 minutes away. We offer a shuttle service to the centre of Playa del Carmen. The shuttle departs daily from the lobby of the Grand Sunset Princess. Departure times are: 9.00 am, 12.00 pm and 4.00 pm. The price is 85 pesos per person per journey.
What services are included in the all-inclusive package (meals, drinks, water sports, etc.) at the Grand Sunset Princess Hotel?
Click here to see what services the Grand Sunset Princess hotel offers and to download the brochure.
Does the Grand Sunset Princess Hotel offer Wi-Fi?
The Grand Sunset Princess Hotel offers free basic Wi-Fi for all guests. The strongest signal is available in the lobbies and guest rooms.
Are all restaurants included in Hotel Grand Sunset Princess? How can I make a dinner reservation at the restaurants? Can I make a reservation ahead of my stay?
All restaurants are included, except for the Chill Out restaurant. You can make your reservations via the web app or on arrival in the main lobby.
What is the dress code for à la carte restaurants at the Grand Sunset Princess Hotel?
You can view the dress code for each restaurant via the following link.
Are there any 24-hour bars and restaurants at Hotel Grand Sunset Princess?
Yes, the Sports Bar, next to the lobby of the Grand Sunset Princess. It’s included for all guests.
Does the Grand Sunset Princess Hotel offer food and drink options for guests with food intolerances?
Yes, if you require a special diet, please send an email with your travel details and full information regarding your requirements to rrpp.concierge.riviera@princess-hotels.com . Our Concierge team will draft a letter and forward all the information to the Food and Beverage department. It is also important to mention this to our reception team upon arrival.
Does the Grand Sunset Princess Hotel have a spa? How can I book a massage?
The Grand Sunset Hotel has a spa. To make a booking or request further information, please email spa.riviera@princess-hotels.com . You can make your booking either before or during your stay.
Can special requests such as a cot or an extra bed be made at the Grand Sunset Princess Hotel?
Yes, you can request special services such as a cot or an extra bed. To do so, you can write to the hotel’s official social media accounts, send an email to rrpp.concierge.riviera@princess-hotels.com , or request it directly on arrival at the hotel. (Subject to availability).
What parking options are available at Hotel Sunset Princess?
The Grand Sunset Princess Hotel offers free parking for hotel guests.
Is there an ATM at the Grand Sunset Princess Hotel? Can I exchange money there? What currencies do they exchange?
Yes, there is one in every lobby, next to reception. That’s right, you can exchange money at reception. We exchange Canadian dollars, US dollars, euros and pounds sterling.
Can I buy a day pass to Hotel Grand Sunset Princess? How much does it cost and what are the opening hours?
Yes, you can purchase a day pass. Opening hours are from 9.00 am to 6.00 pm. To ensure the best possible service, the day pass is subject to hotel availability. If you are interested, please send an email to jrecepcion.riviera@princess-hotels.com . The price is 2,000 pesos per adult and 1,000 pesos per child (subject to change).
What water sports are available at the Grand Sunset Princess Hotel?
We do not offer water sports as part of our package. You can book these activities at the water sports centre on the hotel beach.
What activities are available for children and teenagers at the Grand Sunset Princess Hotel?
There are activities for all ages: tennis lessons, beach volleyball, a foam party for children, face painting, arts and crafts, a mini-disco, and more. Click here to view the updated programme.
Does the Grand Sunset Princess Hotel have children's areas or water slides that guests who are not staying in the Family Club zone can access?
Yes, Grand Sunset Princess has areas for kids and water slides accessible to guests who are not staying in the Family Club area.
Does the Grand Sunset Princess Hotel offer any evening entertainment or shows?
Yes. The Grand Sunset Princess Hotel offers entertainment and evening shows for its guests, including live performances, music and themed events, which vary depending on the day and the season. Please check the activity programme.
Does the Grand Sunset Princess Hotel offer additional facilities such as meeting rooms, conference rooms or workspaces?
The hotel has several rooms available for hosting various types of events. Click here to view all the options and fill in the form if you would like further information.
Can I ask for help with a proposal or a ceremony at the Grand Sunset Princess Hotel?
Please contact us using this form.
What is MyPrincess?
MyPrincess is the loyalty programme from Princess Hotels & Resorts, created to thank our guests around the world for their trust and to offer them exclusive benefits on their bookings.
What are the benefits of joining MyPrincess?
When you book as a member of the MyPrincess club, you can enjoy exclusive discounts and special benefits during your stay at the Grand Bávaro Princess:
- Up to 20% off your stay
- Priority check-in
- Welcome drink
- Fruit basket
- 15% off spa treatments
- 30% off facials
How do I sign up for MyPrincess?
You can easily sign up to the MyPrincess club by filling in the form.
How can I reset my MyPrincess password?
If you have forgotten your password, click on “Log in” and select the “Forgot your password?” option, which you will find below the password field. You will receive an email with instructions on how to reset it.
Remember to check your spam or junk mail folder as well.
I can’t access my MyPrincess account. What should I do?
If you are unable to access your account, we recommend that you first try resetting your password.
If the problem persists, you can contact our team at reservas@princess-hotels.com
What venues does the Grand Sunset Princess Hotel offer for weddings?
The Grand Sunset Princess offers a variety of spaces:
- Sunset Bridge
- Theatre
- Chill Out
- Gazebo Sunset
- Ocean Beach
What is the surrounding area like at the Grand Sunset Princess Hotel?
Surrounded by lush tropical flora and fauna, the Grand Sunset Princess Hotel boasts one of the finest beachfront locations. Enjoy the soft sand beneath your feet and the crystal-clear waters of the Caribbean in a setting like no other.
Its excellent location — just 10 minutes from Playa del Carmen and 40 minutes from the airport — makes it the ideal base from which to explore the region’s main tourist attractions.
What services does the Grand Sunset Princess Hotel offer for wedding planning?
You will be supported by a professional specialising in wedding planning, who will provide a fully bespoke service to bring the celebration you’ve always imagined to life.
We offer official registration for various types of ceremonies:
- Legal ceremonies
- Symbolic ceremonies
- Christian ceremonies
- Catholic ceremonies
- Mayan ceremonies
- South Asian Ceremonies
What’s more, you can choose to hold your reception in exclusive venues such as the beach, the elegant ballrooms or the renowned Chill Out, one of the most sought-after venues thanks to its unique atmosphere and privacy.
What culinary options does the Grand Sunset Princess Hotel offer?
The Grand Sunset Princess Hotel is renowned for its exquisite international and gourmet cuisine, featuring a wide variety of speciality restaurants. Enjoy flavours from around the world in unique settings: Italian, Oriental, Mexican, Swiss, Korean and more; each dish is carefully prepared to offer an unforgettable culinary experience.
Does the Grand Sunset Princess Hotel offer special wedding menus?
We offer 9 set menus and 8 buffet menus:
Set menus, served in the dining rooms:
- Coba Menu
- Tulum Menu
- Bacalar Menu
- Cozumel Menu
- Hol-Box Menu
- Isla Mujeres Menu
- Mahaual Menu
- Puerto Aventura Menu
- Puerto Morelos Menu
Buffet menus, on the beach and in the function rooms:
- Barbecue Buffet
- Caribbean Buffet
- Mexican buffet
- Buffet Maya
- BBQ buffet
- Spanish buffet
- Oriental Buffet
- Italian Buffet
How do I book wedding services at the Grand Sunset Princess Hotel?
Services are arranged directly with the hotel’s weddings department. To confirm the date, a non-refundable deposit of $400 is required for bookings made less than one year in advance, and $800 for weddings booked more than one year in advance. For private receptions, such as those held in the Chill Out, a non-refundable deposit of $1,000 is required.
How many guests can attend a wedding reception at the Grand Sunset Princess Hotel?
A minimum of 2 people and a maximum of 300 people.
How far in advance should I book a wedding at the Grand Sunset Princess Hotel?
It depends on the type of ceremony. For a civil wedding, bookings must be made at least two months in advance. For symbolic weddings, bookings must be made at least 15 days in advance (subject to availability).
Do I need to be at the Grand Sunset Princess Hotel before the wedding?
For a civil wedding, the bride and groom and the witnesses must stay at the hotel for four working days prior to the wedding. For symbolic weddings, this is two working days prior.
Can I only choose one of the wedding packages offered by the Grand Sunset Princess Hotel?
You will be supported by a professional wedding planner who will guide you through every stage of the planning process, including the seating arrangements for your guests and any additional services you wish to include.
What’s more, you have the option to personalise your ceremony, so that every detail reflects your style and personality.
How do you pay for a wedding at the Grand Sunset Princess Hotel?
By Visa or Mastercard credit/debit card or by bank transfer.
How long does a wedding at the Grand Sunset Princess Hotel last?
The event lasts between 3 and 5 hours. A Western wedding ceremony usually lasts between 15 and 20 minutes.
Can I send items to the Grand Sunset Princess Hotel?
We recommend that you bring the items with you, as we do not have a stock area to store deliveries.
What happens if it rains on the wedding day at the Grand Sunset Princess Hotel?
We always have a Plan B in place for your event, such as function rooms.
Can some guests attend the wedding without staying at the Grand Sunset Princess Hotel?
Yes, 20% of the guests may not be staying at the hotel. They can attend the wedding by purchasing a day pass two hours before the ceremony. You will need to confirm the list of guests who will not be staying with your wedding planner.
What percentage of couples does the Grand Sunset Princess Hotel recommend? What are the most highly rated aspects of its wedding services?
95% of couples who contact us to organise a wedding at the hotel end up booking their wedding with us.
The aspects most highly rated are, primarily, the support provided throughout the planning process and the attention given to addressing any queries. Personalised service is another key factor. Flexibility in the packages is also a major draw for those seeking a wedding with a personal touch. The beachfront location, the facilities and the variety of gardens make it the ideal choice.
