and get up to a 20% off
Future bookings made with the pay at hotel rate, will be protected without any penalty in case of date changes or cancellations.
Grand Sunset Princess
Relax and enjoy as a couple in our hotel in Playa del Carmen
In the complex there are 674 exceptional rooms established in different low-rise buildings that are integrated throughout the complex. The Grand Sunset Princess offers one of the largest spas in the area: the Spa Princess with over 1700 m2 of circuit.
The gastronomic and leisure offer is also impressive in both variety and quantity, as the resort has 12 restaurants and 19 bars spread throughout the complex, as well as the modern Disco Areito, the Princess Theater, or the special mention deserving the Chill Out Beach Club Restaurant.
The Grand Sunset Princess has a certificate of excellence from Tripadvisor that recognizes the constant effort that Princess Hotels make to ensure that our guests receive the highest quality in the daily care we provide them.
We are sure that you will enjoy life with what we call Pure State Vacation.
Your room in Playa del Carmen
Deluxe Junior Suite
Small great pleasures within your reach with our Junior Suites at the Grand Sunset Princess Hotel
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Full bathroom with bath and double shower
- Balcony / terrace
Deluxe Junior Suite Swimout
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Full bathroom with whirlpool bathtub
- Free WiFi connection
- Direct access to the pool from the room.
Platinum Suite
Feel the privilege of having private access to the pool from your Junior Suite Deluxe Swimout.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi connection
- Hot tub on terrace
- Platinum Services
Laguna Villa Suite
For the most romantic, our Laguna Villa Suites are perfect
- 1 King bed
- Private garden
- Private Caribbean shower (outdoors)
- Platinum Services
Master Suite
Let yourself be seduced by the ultimate luxury, where spacious spaces and a terrace with a hot tub will provide you with absolute enjoyment.
- 1 King bed or 2 double
- Free WiFi connection
- Whirlpool bath on the terrace
- Platinum Services
Platinum Suite Pool
Enjoy a truly unique experience in one of our most exclusive rooms, which includes its own private pool.
- 1 King-size bed + sofa bed or 2 double beds
- Free WiFi Connection
- Private pool
- Platinum Services
Explore the hotel and find the perfect room for you.
Discover the resort virtually, visualize the location of the rooms, facilities, and much more. After confirming the reservation, you will have the option to choose the exact number of the room in the reserved category, with an additional charge.
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Frequently Asked Questions
Does the Hotel Grand Sunset Princess have internet Wifi connection?
Hotel Grand Sunset Princess provides a free basic Wi-Fi connection for all guests. The signal is best in the lobbies and rooms.
Is the Hotel Grand Sunset Princess accessible for people with reduced mobility?
Yes, the hotel can be accessed by people with disabilities and has facilities for guests with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.
Is smoking allowed in the hotel?
Applying the General Law for Tobacco Control and its Regulations from Mexican authorities, it is not allowed to smoke or consume any tobacco/nicotine products anywhere in the hotel, neither indoors nor outdoors, except for the designated areas.
Do you provide transfers from the airport to Hotel Grand Sunset Princess? How much does the taxi cost?
We do not offer that direct service internally. You can book a transfer by contacting the following transfer service: https://princess.nexustours.com/pcs-riviera-cancun.
The taxi from the airport costs $1200 pesos and can transfer 1 to 4 people.
Is Hotel Grand Sunset Princess near Playa del Carmen? Are there buses nearby to go to Quinta Avenida?
Playa del Carmen is 15 minutes away. We provide transfers to the centre of Playa del Carmen. Several buses leave every day from the Grand Sunset Princess lobby. The departure hours are: 9:00, 12:00 and 16:00. The ride costs $85 pesos per person and trip.
How far is Hotel Grand Sunset Princess from the beach?
The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.
What parking options are available at Hotel Sunset Princess?
Hotel Sunset Princess has a free car park for guests staying at the hotel.
Does Hotel Grand Sunset Princess provide food and drink options for guests with food intolerances?
Yes, if you require a special diet please send an email with your booking information and a description of your needs to rrpp.concierge.riviera@princess-hotels.com . Our Concierge team will write a letter to the Food and Drinks department with the relevant information. It is also important to mention it to our reception team upon arrival.
Are all restaurants included in Hotel Grand Sunset Princess? How can I make a dinner reservation at the restaurants? Can I make a reservation ahead of my stay?
All restaurants are included, except the Chill Out Beach. You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.
What is the dress code in the à la carte restaurants of Hotel Grand Sunset Princess?
Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual.
Are there any 24-hour bars and restaurants at Hotel Grand Sunset Princess?
Yes, the Sports Bar, next to the Grand Sunset Princess lobby. It is included for all guests.
Do the rooms in Hotel Grand Sunset Princess include a safe deposit box?
Yes, all rooms at the Hotel Grand Sunset Princess have a safe deposit box.
Where can I send special requests for my room at Hotel Grand Sunset Princess?
Send your booking information and requests to jrecepcion.riviera@princess-hotels.com or through Grand Sunset social media. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability.
Which water sports are included in Hotel Grand Sunset Princess? Where can I find the list of activities?
We do not have water sports included. You can book these activities at the water activities centre on the hotel’s beach.
Does Hotel Grand Sunset Princess have a Spa? How can I book a massage?
Hotel Grand Sunset Princess has a Spa. Please send an email to spa.riviera@princess-hotels.com. They will provide you with all the information you need and help you book a session. You can book before or during your stay.
Can I buy a day pass to Hotel Grand Sunset Princess? How much does it cost and what are the opening hours?
Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to jrecepcion.riviera@princess-hotels.com . It costs $2000 pesos per adult and $1000 per child. Subject to change.
Is the Grand Sunset Princess undergoing renovation or construction?
We are currently carrying out some renovations in an effort to improve our services, and the hotel will remain closed until the 31st of October, 2025. During this period, you can continue to enjoy the experience you deserve at the Grand Riviera Princess, and with the same level of comfort, attention and quality
What are the check-in and check-out time at the Grand Sunset Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
How much is the security deposit at the Grand Sunset Princess?
No security deposit is required.
What is the access system for Platinum areas, such as suites or exclusive areas, at the Grand Sunset Princess?
When you book a Platinum room you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.
Up to what point can I cancel a booking without penalty at the Grand Sunset Princess?
If you booked through our official Princess Hotels website:
- ‘Pay now’ rate: non-refundable.
- ‘Pay at hotel’ rate: free of charge up to 2 days before arrival.
If your booking was made with a travel agency, we suggest you contact them directly to arrange any changes.
What activities do you offer for children and teenagers at the Grand Sunset Princess?
We offer activities for all ages, including tennis lessons, beach volleyball, foam parties for children, face painting, crafts, mini disco… Click here to see the updated programme.
What is the contact number for the Grand Sunset Princess?
You may contact the hotel on (+52) 984 877 35 00 or by emailing rrpp.concierge.riviera@princess-hotels.com for updated information or to resolve any questions related to your stay.
How can I make a reservation at a Grand Sunset Princess themed restaurant?
You can book your preferred restaurant using the web app once you are at the hotel.
Can I change my booking at the Grand Sunset Princess if the number of people in my party increases or decreases?
Yes, just send an email to: reservas@princess-hotels.com once you are at the hotel.
What information do I need to request an invoice or receipt at the Grand Sunset Princess?
Requests for invoices or receipts are handled directly at the hotel during your stay.
What is the procedure for confirming or changing a booking I have already made at the Grand Sunset Princess?
To confirm your booking you should contact the hotel directly. To make changes to your booking, please email us at reservas@princess-hotels.com
Can I book by phone for the Grand Sunset Princess, instead of using the app?
Yes, you can also book by telephone through our Call Centre. To find the contact number, visit the “Contact” section on our website.
Can I check in online for the Grand Sunset Princess?
Yes, it is possible to pre-check-in online. In addition, guests who book through our website receive an email giving them the option to check in online.
What information do I need to provide to verify my booking or upgrade at the Grand Sunset Princess?
To verify your booking or request an upgrade you must provide the name of the hotel and the reservation code. If you made the reservation through our website, please contact reservas@princess-hotels.com, otherwise, contact the hotel directly.
