Privacy Policy

The use of this website and its forms requires the acceptance of the processing of the user’s data in accordance with this privacy policy, including the collection of access data and the use of first-party and third-party cookies, including for commercial purposes.

The Privacy Policy is part of the General Terms and Conditions governing this Website.

Who is responsible for processing your data?

• PRINCESS HOTELS AIE
• Tax ID: V43635176
• Address: C/ Antoni Gaudí, 62 Reus
• Email: of.central@princess-hotels.com

You may contact us in any manner to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time.

How do we process your personal data?

Below, we inform you about the processing of your data depending on whether you:

• make a reservation and/or stay at an establishment
• use the website and its forms or contact us via email
• authorize receiving newsletters and offers
• join our loyalty programs
• fill out our quality surveys
• interact with our social media profiles
• apply for a job with us

A) Reservations and Accommodation

What purposes will we use your personal data for?
The data will be used to manage the reservation, stay at the hotel, and ensure the payment of expenses related to that stay. The data will be communicated to the Security Forces and Bodies in compliance with current legislation, as well as to the agencies or travel operators involved, and to the invoice holder.

What is the retention period?
The data will be kept for a minimum of 6 years in compliance with tax, commercial, consumer, and guest registration regulations.

What is the legal basis for processing your data?
Contract performance; consent.

B) Website Usage, Navigation, Forms, Contact, etc.

What data do we collect through the Website?
We may process your IP address, operating system or browser used, and even the duration of your visit, anonymously. If you provide us with data in the contact form, we will identify you in order to contact you if necessary.

What purposes will we use your personal data for?

• Provide the website.
• Respond to inquiries, requests, or petitions.
• Manage the requested service, respond to your request, or process your petition.
• Information via electronic means related to your request.
• Commercial or event information via electronic means, with explicit authorization.
• Conduct analysis and improvements on the website, products, and services.
• Improve our commercial strategy.

What is the legal basis for processing your data?
The acceptance and consent of the interested party. All our forms include the * symbol in mandatory fields. If you do not provide these fields, or do not accept our privacy policy, the form will not be submitted.

C) Receive Newsletter and Offers

What data do we collect through the newsletter?
On the website, you can subscribe to PRINCESS HOTELS offers by providing an email address. We will only store your email and send you periodic emails until you request to unsubscribe or we stop sending emails.

What purposes will we use your personal data for?

• Manage the requested service.
• Send information via electronic means.
• Commercial or event information via electronic means.
• Conduct analysis and improvements in mailing.
• Send you personalized offers based on your location, for example.

What is the legal basis for processing your data?
Your express authorization. If you are a customer, you can indicate your preference regarding receiving commercial information. You can unsubscribe at any time.

D) Loyalty Programs

What data do we collect?
We collect the essential data for the loyalty program’s operation.

What purposes will we use your personal data for?
Execution of the loyalty program and sending commercial information.

What is the legal basis for processing your data?
Execution of the loyalty program and consent.

E) Quality Surveys

What data do we collect?
Statistical data on service quality and contact information if you request to be contacted.

What purposes will we use your personal data for?

• Evaluate the level of service quality.
• Improve the services offered.
• Respond to your suggestions.
• Offer you the possibility to receive future offers.

What is the legal basis for processing your data?
Execution of a contract or service provision.

F) Interaction on Social Media

What data do we collect?
Only the data you decide to share with us through social media.

What purposes will we use your personal data for?

• Respond to your inquiries, requests, or petitions.
• Manage the requested service.
• Interact with you and create a community of followers.

What is the legal basis for processing your data?
Acceptance of a contractual relationship in the social media environment and in compliance with their privacy policies.

How long will we keep your personal data?
As long as you are in a relationship with us on social media. To update your data, you must do so from the settings of your profile on the corresponding social network.

G) Job Applicants

What data do we collect?
Resume and other data provided in selection processes.

What purposes will we use your personal data for?

• Organize selection processes to hire employees.
• Arrange interviews and evaluate your application.
• Verify your references.

How long will we keep your personal data?
For at least one year, unless your profile does not match any positions.

What is the legal basis for processing your data?
Your consent when sending us your CV.

Do we include personal data of third parties?
No, unless you provide them, in which case you assume the responsibility of informing and obtaining their consent.

And data of minors?
We do not process data of minors under 16 years old. Refrain from providing them if you do not meet that age requirement.

What security measures do we apply?
We have adopted appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

Who will we disclose your data to?
Data will not be transferred unless required by law or to provide services. Some examples include:

• Tax Agency and financial entities for payment management.
• Web maintenance and hosting companies (under confidentiality agreement).
• Platforms or apps you use for payment or bookings.
• International transfers for services outside the EEA.

What Rights do you have?

• Know if we process your data.
• Access your personal data.
• Rectify inaccurate data.
• Request the deletion of your data.
• Request the restriction of processing.
• Port your data to another controller.
• File a complaint with the Spanish Data Protection Agency.
• Withdraw consent at any time.

How long will it take us to respond to your rights request?
Up to one month from the request. In complex cases, up to two months with prior notification.

Do we use cookies?
Yes. By browsing our websites, you agree to the use of cookies. You can check the cookie policy at the corresponding link from the beginning of the site.

How long will we keep your personal data?
As long as you remain linked to us. Afterwards, the data will only be kept for legal deadlines or until you request their deletion.