BLACK FRIDAY OFFER AT THE CARIBBEAN!
The most important discounts of the year: up to 45% off
Reservations until 04/12/2025
Mexico - Playa del Carmen
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Offer not available. Stay tuned for updates!
Best online price
Free cancellation
MyPrincess Advantages
Sustainable holidays
Great! Now you can access an exclusive rate for My Princess members.
Black Friday is coming to Princess in the Caribbean!
Book between 21st November and 4th December and get up to 45% cumulative discount at our resorts in Riviera Maya.
Use the code BLACKPRINCESS25 and enjoy special advantages depending on the rate of your choice.
If you register with the MyPrincess club during the booking process (or log in if you are already a member), you will have exclusive MyPrincess advantages at Grand Sunset Princess hotel.
Wait no longer and secure your dream holiday on the beachfront.
Princess Caribe offers a unique promotion to celebrate Black Friday and Cyber Monday. Take advantage of it and enjoy the stunning beaches of the Caribbean and its crystal-clear waters. Explore Riviera Maya with us from 01/04/2025 to 31/10/2025, what are you waiting for?
Get an unforgettable vacation in Riviera Maya with our Black Friday and Cyber Monday discounts. Make your reservation now!
Black Friday ends in:
Terms & Conditions
- Promotion valid for reservations made between 21/11/2025 and 04/12/2025, both included.
- Promotion valid for stays from 01/04/2026 to 31/10/2026 (except from 29/03/2026 to 05/04/2026)
- Promotional code BLACKPRINCESS25 with up to 10% discount, which can be combined with other offers and promotions, but not with other codes. Registered users on MyPrincess will get an extra 5% discount.
- Check out the advantages of being part of MyPrincess
- Minimum stay of 3 nights
- Promotion valid for all our Princess hotels in the Caribbean.
- Carefree booking – Pay at the hotel – No cancellation fees
- Subject to a certain number of rooms: non-availability does not give right to claim.
- Offer bookable via web. For questions or inquiries send an email to reservas@princess-hotels.com.
Frequently asked questions
What is Black Friday?
Black Friday is a special event, known around the world for offering the best deals of the year.
Book your next holiday at Princess Hotel Caribe and benefit from incredible discounts. Enjoy the Caribbean at unbeatable prices!
When is Black Friday 2025?
Black Friday is always the last Friday in November, right after Thanksgiving. This year it is on 28th November.
The offers are usually extended for a few more days, which is how Cyber Monday and Travel Tuesday came to be.
At Princess Hotels Caribe, you can book with our offers from 21st November to 4th December.
How do I make the most of Black Friday at Princess Hotels Caribe?
Here are a few suggestions to help you make the most of the promotion:
- Plan your holiday in advance. This way, you will be able to book your stay from 1st April to 31st October 2026 (in Punta Cana and Riviera Maya) and from 1st February 2026 to 31st October 2026 (in Jamaica).
- Get Black Friday discounts by making your booking online at princess-hotels.com. In less than a minute, you can make your booking from your device.
- If you are not a member of our club yet, register with My Princess during the booking process to enjoy additional discounts and exclusive services.
If you’re not yet a member of our club, sign up to My Princess to enjoy additional discounts and exclusive services.
Black Friday: Book with the best discounts of the year at Princess Hotels Caribe, with up to 45% off!
At Princess Caribe, we want you to make the most of Black Friday with our incredible prices.
This promotion is available at all hotels in the Caribbean (Punta Cana and Riviera Maya), for stays of a minimum of 3 nights (in Punta Cana, Riviera Maya and Jamaica).
Enter the code BLACKPRINCESS25 and get up to an additional 10% discount. Make your booking now with up to 45% off.
What advantages does the Black Friday offer provide according to the rate?
- Modifiable prepaid rate*: Up to 10% discount with the exclusive promo code when selecting this rate during the booking process during the Black Friday campaign.
- *Modification conditions: You may modify your reservation once, up to 30 days prior to the day of arrival at the hotel for a reservation of the same or higher cost, paying the difference. No refunds will be made. The change must be made through reservas@princess-hotels.com . If you do not show up at the hotel, the amount of the reservation will not be refunded.
- Flexible rate | Pay at the hotel: Up to 10% discount with the exclusive promo code when selecting this rate during the booking process during the Black Friday campaign. No prepayment and free cancellation, check the conditions here. In case of no-show at the hotel, the amount corresponding to one night’s stay will be charged.
What are the exclusive advantages of MyPrincess at Grand Sunset Princess?
You can enjoy a 5% discount on your stay, in addition to these exclusive advantages:
- Priority Check-in: Arrive at the hotel without queues so you can enjoy your time.
- Welcome cocktail.
- Fruit platter.
- 1 Day at the Beach Club: 1 free day of access to the Chill Out Club included in the reservation.
- 15% off spa services: discount applicable to all spa services desired during your stay (advance booking required, subject to availability)
- 30% off facial services: discount applicable to all facial services desired during your stay (advance booking required, subject to availability). Regular price.
How far is Hotel Grand Sunset Princess from the beach?
The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.
What parking options are available at Hotel Sunset Princess?
Hotel Sunset Princess has a free car park for guests staying at the hotel.
Does Hotel Grand Sunset Princess provide food and drink options for guests with food intolerances?
Yes, if you require a special diet please send an email with your booking information and a description of your needs to rrpp.concierge.riviera@princess-hotels.com . Our Concierge team will write a letter to the Food and Drinks department with the relevant information. It is also important to mention it to our reception team upon arrival.
Are all restaurants included in Hotel Grand Sunset Princess? How can I make a dinner reservation at the restaurants? Can I make a reservation ahead of my stay?
All restaurants are included, except the Chill Out Beach. You can make your reservations upon arrival at the main lobby or through the web app, from the comfort of your mobile.
What is the dress code in the à la carte restaurants of Hotel Grand Sunset Princess?
Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they like, but not flip-flops. The dress code for women is elegant casual.
Are there any 24-hour bars and restaurants at Hotel Grand Sunset Princess?
Yes, the Sports Bar, next to the Grand Sunset Princess lobby. It is included for all guests.
Do the rooms in Hotel Grand Sunset Princess include a safe deposit box?
Yes, all rooms at the Hotel Grand Sunset Princess have a safe deposit box.
Where can I send special requests for my room at Hotel Grand Sunset Princess?
Send your booking information and requests to jrecepcion.riviera@princess-hotels.com or through Grand Sunset social media. We will do everything we can to make sure you have an amazing holiday. Requests are subject to availability.
Which water sports are included in Hotel Grand Sunset Princess? Where can I find the list of activities?
We do not have water sports included. You can book these activities at the water activities centre on the hotel’s beach.
Does Hotel Grand Sunset Princess have a Spa? How can I book a massage?
Hotel Grand Sunset Princess has a Spa. Please send an email to spa.riviera@princess-hotels.com. They will provide you with all the information you need and help you book a session. You can book before or during your stay.
Can I buy a day pass to Hotel Grand Sunset Princess? How much does it cost and what are the opening hours?
Yes, you can buy a day pass. Opening hours are from 9:00 to 18:00. To provide the best service possible, the day pass’s availability is subject to the hotel’s occupancy. If you are interested, you can send an email to jrecepcion.riviera@princess-hotels.com . It costs $2000 pesos per adult and $1000 per child. Subject to change.
Is the Grand Sunset Princess undergoing renovation or construction?
The Grand Sunset Princess hotel has reopened its doors following a renovation process.
Now you can enjoy updated spaces, new areas, and the same exceptional service that sets us apart.
What are the check-in and check-out time at the Grand Sunset Princess?
Check-in begins at 3 pm and check-out must be completed before 12 noon.
How much is the security deposit at the Grand Sunset Princess?
No security deposit is required.
What is the access system for Platinum areas, such as suites or exclusive areas, at the Grand Sunset Princess?
When you book a Platinum room you’ll have access to exclusive facilities such as the private beach area and the Platinum Lounge, as well as special services such as room service. Click here for more information.
Up to what point can I cancel a booking without penalty at the Grand Sunset Princess?
If you booked through our official Princess Hotels website:
- ‘Pay now’ rate: non-refundable.
- ‘Pay at hotel’ rate: free of charge up to 2 days before arrival.
If your booking was made with a travel agency, we suggest you contact them directly to arrange any changes.
What activities do you offer for children and teenagers at the Grand Sunset Princess?
We offer activities for all ages, including tennis lessons, beach volleyball, foam parties for children, face painting, crafts, mini disco… Click here to see the updated programme.
What is the contact number for the Grand Sunset Princess?
You may contact the hotel on (+52) 984 877 35 00 or by emailing rrpp.concierge.riviera@princess-hotels.com for updated information or to resolve any questions related to your stay.
How can I make a reservation at a Grand Sunset Princess themed restaurant?
You can book your preferred restaurant using the web app once you are at the hotel.
Can I change my booking at the Grand Sunset Princess if the number of people in my party increases or decreases?
Yes, just send an email to: reservas@princess-hotels.com once you are at the hotel.
What information do I need to request an invoice or receipt at the Grand Sunset Princess?
Requests for invoices or receipts are handled directly at the hotel during your stay.
What is the procedure for confirming or changing a booking I have already made at the Grand Sunset Princess?
To confirm your booking you should contact the hotel directly. To make changes to your booking, please email us at reservas@princess-hotels.com
Can I book by phone for the Grand Sunset Princess, instead of using the app?
Yes, you can also book by telephone through our Call Centre. To find the contact number, visit the “Contact” section on our website.
Can I check in online for the Grand Sunset Princess?
Yes, it is possible to pre-check-in online. In addition, guests who book through our website receive an email giving them the option to check in online.
What information do I need to provide to verify my booking or upgrade at the Grand Sunset Princess?
To verify your booking or request an upgrade you must provide the name of the hotel and the reservation code. If you made the reservation through our website, please contact reservas@princess-hotels.com, otherwise, contact the hotel directly.
What is the minimum age for check-in at the Grand Sunset Princess?
The minimum age for check-in at the Grand Sunset Princess is 18 years old. At least one adult must be registered for the room.
Where minors are concerned, children under 3 years old are welcome free of charge provided they share the existing bed with their parents or guardians; children over 3 years old will be charged the applicable rate and receive their own All-Inclusive bracelet.
At the Grand Sunset Princess, how can I make a payment or confirm a reservation without a credit card, or if I encounter problems with online payment?
For issues of this nature please contact us at reservas@princess-hotels.com
What is the difference between the Sunset and Riviera areas, and do these hotels share facilities?
The Grand Sunset Princess and the Grand Riviera Princess are two sections of the same resort complex that are located opposite each other and designed as architectural mirror images. This means that, visually and structurally, both hotels are very similar in layout, style, and services.
Both hotels share facilities, restaurants, bars, swimming pools, common areas, and activities, so guests can enjoy all the amenities of both, regardless of which area they are staying in. The principal differences relate to room location and category.
For example: If you book a Platinum Suite or a room in the Family Club, exclusive access to some areas and services may vary, depending on the room category and area.
On a general level the experience in both hotels is equally comprehensive and of the same high quality.
In short, whether you stay at the Sunset or the Riviera, you’ll have access to the same level of services and will be free to enjoy all the facilities of both hotels. The choice is more a question of room preference or proximity to certain areas.
At the Grand Sunset Princess, how many people can stay in the rooms, and what is the policy for minors?
Room capacity varies according to room type, although the general maximum occupancy is up to 4 people (3 adults + 1 child or 2 adults + 2 children).
Family suites can accommodate up to 5 people.
You can check the specific occupancy for each room type here.
Regarding our policy for minors, children aged 3 to 12 are considered minors for he purposes of occupancy. Some categories, such as Swim Out rooms, are only for guests over the age of 13.
What is the difference between the room categories at the Grand Sunset Princess?
The rooms at Grand Sunset Princess differ in size, location, amenities, and level of exclusivity, and there are options to suit all tastes, from Junior and Deluxe Junior Suites, ideal for families, to Platinum and Laguna Villas, designed for those seeking extra luxury, privacy, and personalised service. You will also find categories with direct access to the pool and suites with exclusive Platinum benefits.
All details are available in the Rooms section of our website.
What payment methods are accepted at the Grand Sunset Princess? Can I pay in another currency (pesos, euros, etc.)?
Payment at the Grand Sunset Princess can only be made by credit or debit card.
Visa, MasterCard, and American Express are accepted, but Discover is not.
Charges are made in Mexican pesos (MXN), so if your card is in another currency, the bank will apply the corresponding conversion rate.
How can I book excursions or activities at the Grand Sunset Princess?
Located near the lobby and in the pool area of the Grand Sunset Princess you’ll find tour agency booths where you can book activities and tours that will allow you discover the top attractions in the Riviera Maya.
Can I book adjacent rooms or make specific room requests (rooms near each other, with sea views, etc.) at the Grand Sunset Princess?
Yes, once you have completed your booking, you can use the Choose Your Room service (charges apply) to select a room that suits your needs in terms of views, location and even bed type.
What services are included in the All-Inclusive tariff (meals, drinks, water sports, etc.) at the Grand Sunset Princess?
Click here to see everything included at the Grand Sunset Princess and download the specifications.
